Cookies and Other Automatic Data Collection Technologies Statement

The website www.payworks.ca (the “Site”), is operated by Payworks Inc. (also referred to as “Payworks”, “us”, or “we”). We have developed this Cookies and Other Automatic Data Collection Technologies Statement (the “Cookies Statement”) to describe our current use of cookies and certain analytics tools on the Site, as well as for any other websites operated by Payworks (collectively and together with the Site, the “Sites”) as well as in any web and mobile applications and for any online services offered by Payworks on or through the Sites (together with the Sites, the “Service”).

  1. Cookies and Similar Technologies

    The Service uses “cookies”, which are small text files that may be placed on your computer or other device when you visit a website, use a mobile application or any other online service. When you visit the website, mobile application or other online service again, the cookie allows that site, application or other online service to recognize your browser. Cookies may store user preferences and other personal information as set out in Payworks' Privacy Policy. There are three main types of cookies:

    1. Session Cookies are specific to a particular visit and limited to sending session identifiers (random numbers generated by the server) so you do not have to re-enter information when you navigate to a new page or check out. Session cookies are not permanently stored on your device and are deleted when the browser closes;
    2. Persistent Cookies record information about your preferences and are stored in your browser cache or mobile device and remain on your device between browsing sessions. For example, a persistent cookie may be used on a website to remember your log-in details so you will not need to enter those details each time you visit that website; and,
    3. Third Party Cookies placed by someone other than us which may gather data across multiple websites or sessions.

    Payworks uses the below listed cookies to perform the following functions:

    • Strictly Necessary / Technical Cookies that are essential to enable you to move around the Service and use its features. If you withdraw your consent to the use of these types of cookies, the Service cannot be provided.
    • Analytical / Performance Cookies that collect information in aggregated form about how users interact with the Service so that we may improve functionality. These cookies are sometimes placed by third party providers which enable features or functionality provided by third parties in connection with the Service. For example, advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the Service and also when it visits certain other websites, mobile applications or other online services.
    • Functional Cookies that allow the Service to remember choices you make, recognize you when you return and to personalize content.
    • Targeting / Advertising Cookies that track browser habits and used to deliver targeted (interest-based) advertising based on your browsing activities and interests.

    You acknowledge that where we allow third parties to drop cookies, we have no control over those cookies or the data generated. Please refer to the third party’s privacy policy for information on what information they collect and how they use it. These cookies are likely to be analytical/performance cookies or targeting cookies.

    Other Technologies

    We may use other technologies similar to cookies like web beacons, which are sometimes called “tracking pixels” or “clear gifs”. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited the Service or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

    Right to Refuse the Use of Information Collection Technologies

    We obtain your consent to our information collection technologies through our opt-in mechanism on the Service. You have the right to odisablethe use of information collection technologies such as cookies. Regular cookies may generally be disabled or removed by tools that are available as part of most commercial browsers, and in some but not all instances can be blocked in the future by selecting certain settings. Each browser you use will need to be set separately and different browsers offer different functionality and options in this regard.

    Find out how to manage cookies on popular browsers:

    Please be aware that if you disable or remove these technologies you may find that certain functions and features will not work as intended on the Sites and/or Service and that when you revisit our Sites and/or Service your ability to limit cookies is subject to your browser settings and limitations.

  2. Targeted Advertising and How You May Opt Out

    We may use third party advertising partners such as advertising networks, exchanges, and social media platforms to display advertising on the Service or to manage and serve our advertising on other sites. You have a variety of options to opt out of interest based advertising (including remarketing) ranging from browser controls, add on utilities such as ad blockers, and other opt out tools. Opt out tools may include organizations such as:

  3. Web Analytics Tools

    The Service utilizes the following web analytics tools: Google Analytics, Sitefinity Insight, Google Ads, Hubspot, Hotjar, and Pendo. Most web analytics tools use cookies to help us analyze how users use the Service, compile reports on the activity of the Service, and provide other services relating to Site activity and Internet usage. The information generated by the cookie (including the IP address) is transferred and stored on a third party server, which may be located outside of Canada. We may also use web analytics tools from other providers from time to time to process non-personal information about you.

    The providers of these web analytics tools may also transfer this information to third parties where required to do so by law, or where such third parties process the information on their behalf.

    We make no attempt to link this non-personal information with the identity of individuals using the Service. Non-personal information may be permanently archived for future use in any manner whatsoever by Payworks.

  4. How To Disable Web Analytics Tools

    Regarding Google: You can prevent the collection and processing of cookie created data relating to your utilization of the Service (including your IP) via Google by downloading and installing the browser-plugin available under the following link(https://tools.google.com/dlpage/gaoptout?hl=en). Google currently offers this opt-out tool for Internet Explorer 11, Google Chrome, Mozilla Firefox, Apple Safari and Opera. Further information concerning the terms and conditions of Google’s use and data privacy can be found at https://www.google.com/analytics/terms/us.html or at https://policies.google.com/privacy.

    Regarding Sitefinity Insight: Sitefinity Insight is operated by Progress Software Corporation. More information about Progress Software Corporation’s cookies policy is available under the following link (https://www.progress.com/legal/cookie-policy). More information about its privacy policy is available under the following link (https://www.progress.com/legal/privacy-policy).

    Regarding Hubspot: More information about Hubspot, Inc.’s cookies policy is available under the following link (https://legal.hubspot.com/cookie-policy). More information about its privacy policy is available under the following link (https://legal.hubspot.com/privacy-policy).

    Regarding Hotjar: More information about Hotjar Ltd.’s cookies policy is available under the following link (https://help.hotjar.com/hc/en-us/articles/115011789248-Cookies-on-hotjar-com). More information about its privacy policy is available under the following link (https://www.hotjar.com/legal/policies/privacy/).

    Regarding Pendo: More information about Pendo.io, Inc.’s cookies policy is available under the following link (https://support.pendo.io/hc/en-us/articles/17541315915035-Data-collection-prevention-strategies#:~:text=By%20default%2C%20Pendo%20uses%20localStorage,anonymous%20visitors%20than%20unique%20visitors). More information about its privacy policy is available under the following link (https://www.pendo.io/legal/privacy-policy/).

We regularly review and update our cookie information. This statement was last reviewed in February 2025.